Right of cancellation
(1) If you are a consumer (a consumer is any natural person who enters into a legal transaction for a purpose that cannot predominantly be attributed to either their commercial or independent professional activities), you have a statutory right of cancellation.
(2) If you exercise your right of cancellation, you shall bear the costs of returning the goods as detailed in the content of the cancellation policy set out below.
(3) Apart from that, the regulations detailed in the following cancellation policy apply to the right of cancellation:
Right of cancellation
You have the right to withdraw from this contract within 14 days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party, indicated by you and who is not the carrier, acquires physical possession of the goods. To exercise your right of cancellation, you must inform us, the company DRAYER Fachhandel, Ahlenbachweg 19a, 79286 Glottertal, Germany (Tel.: +49 (0) 7684 780, Fax: +49 (0) 7684 790, e-mail: firstname.lastname@example.org), of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). To this purpose you may use the model cancellation form, but this is not compulsory. To meet the cancellation deadline, it is sufficient for you to communicate your intention to exercise your right to cancel within the cancellation period.
Consequences of cancellation
In the event of a withdrawal from this contract, we are obliged to reimburse to you any payments received from you (this includes standard delivery costs but not any additional costs incurred as a result of your choice of a non-standard delivery method) without undue delay and, in any event, not later than 14 days from the day we received your statement of withdrawal from the contract. Your payments will be returned to you by the same means of payment you used for the original transaction, if no other agreement is expressly made. Under no circumstances will we charge you any fees for this reimbursement. We can withhold the reimbursement until we have received the goods from you or until you have provided evidence that you have sent back the goods, whichever occurs earlier. You shall return the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. If you send the goods back within the 14 day period, the cancellation will be valid.
You have no right to cancel in the case of distance sales (contracts) for the delivery of goods that are not ready-made but manufactured or customised to suit the customer’s personal choice or individual needs. You will have to bear the costs of returning the goods. You are only liable for any loss in the value of the goods if it results from handling over and above what is necessary to establish the nature and characteristics of the goods and to check that they function correctly.
Download sample withdrawal form as PDF.