On this page we have summarized everything important for the return of ordered items.
Even if we constantly improve our item descriptions, pictures and size advices it happens that a shoe does not fit, or the climbing pants feel different than expected.
You can take 30 days to have a look at the goods. Within these 30 days you can easily return items.
Returns within Germany are free of charge.
This is how the return works
Your statutory right of withdrawal is unaffected by this, however, the following procedure means easier handling for us.
1. Get shipping label
Within Germany, the return is free of charge for you. In this case, contact us via the e-mail address firstname.lastname@example.org. You will receive the return label within one working day by e-mail.
2. Pack the goods
Please return the goods unused in undamaged original packaging and in a suitable shipping box.
3. Ship package
Return the package with the return label printed by you to a DHL package shop.
As a customer outside Germany you have to bear the costs for the return yourself and send it to us.
Drayer Fachhandel, In den Engematten 3, 79286 Glottertal, Germany
Please do not ship unpaid, otherwise we will have to deduct the costs of your credit.
4. You get your money back
As soon as we have received the goods, we will check and process them as fast as possible. Usually this only takes a few working days until you get your refund.
If you have further questions or need help, feel free to contact us via one of our contact options.